About Savona
Savona is a leading independent foodservice wholesaler with over 50 years of experience supplying chefs, caterers, and hospitality professionals across the South of England. What truly sets us apart isn’t just our products – it’s our people, our culture, and our customer-first mindset.
We’re a business built on relationships. Every order, every delivery, every conversation is driven by one simple value: put the customer at the heart of everything we do. Our team takes pride in going the extra mile – anticipating needs, solving problems, and delivering a service experience that is personal, reliable, and refreshingly genuine.
We work fast, stay flexible, and think differently. As an independent company, we have the freedom to innovate, to act quickly, and to put doing the right thing above all else. Collaboration and integrity guide how we work – with our customers, our partners, and each other.
At Savona, you’ll join a team that values initiative, celebrates fresh ideas, and supports each other to grow. We’re passionate about food, serious about service, and proud of the reputation we’ve built.
Role Overview
We are seeking a motivated and friendly Part-Time Customer Support Assistant to join our busy and supportive team, with an immediate start available working Fridays 5pm-10pm and Saturdays 8.30am – 12pm. During bank holidays and summer holidays you will work 8.30am to 2pm on Saturdays.
This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering outstanding customer service, and is keen to develop new skills in a fast-paced environment.
As a Customer Support Assistant, you will be a key point of contact for our customers, ensuring their needs are handled efficiently and professionally. You will play an important role in maintaining our high standards of customer care while supporting the day-to-day administrative operations of the team.
The ideal candidate would need the ability to communicate at all levels effectively and have a professional telephone manner. This role would suit an enthusiastic, self-motivated
individual who enjoys building relationships, has a friendly attitude and is able to learn and develop new skills.
Key Responsibilities
· Accurately capture and input customer orders received via inbound and outbound telephone calls
· Respond to customer enquiries in a timely, professional, and helpful manner
· Build positive relationships with customers to ensure a high level of satisfaction
· Resolve customer issues or escalate them appropriately when necessary
· Maintain up-to-date and accurate customer records
· Provide consistently excellent customer service across all interactions
· Carry out general administrative duties to support the wider team
Skills & Experience
· Strong communication skills with the ability to interact confidently at all levels
· Professional and friendly telephone manner
· Good attention to detail and organisational skills
· Ability to work independently as well as part of a team
· A positive, can-do attitude and willingness to learn
· Previous customer service or telephone-based experience is desirable but not essential, as full training will be provided
Personal Attributes
· Enthusiastic and self-motivated
· Approachable, friendly, and customer-focused
· Reliable and able to manage time effectively
· Eager to learn and develop new skills
Benefits and Perks
· Competitive Salary
· Reward and recognition scheme
· Long service awards
· Company Pension scheme
· Death in service benefit
· Employee Assistance Programme
· Access to discounted food
· Non-contributory Cash Health Plan Scheme
To view our full list of benefits click here.
