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Privacy Policy and Terms & Conditions

Privacy Policy and Terms & Conditions

This privacy policy applies between you, the User of this Website and Savona Foodservice Limited, the owner and provider of this Website. Savona takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: savona.co.uk/terms.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
    Data Collectively all information that you submit to Savona Foodservice Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
    Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
    Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
    GDPR GDPR the General Data Protection Regulation (EU) 2016/679;
    Savona Foodservice Limited, we or us Savona Foodservice Limited, company incorporated in England and Wales with registration number 4764681 whose registered office is at Units 11-12 Oxonian Park, Langford Locks, Kidlington, OX5 1FP;
    UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
    User or you any third party that accesses the Website and is not either (i) employed by Savona Foodservice Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Savona Foodservice Limited and accessing the Website in connection with the provision of such services; and
    Website the website that you are currently using, savona.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  2. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “including” is understood to mean “including without limitation”;
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Savona Foodservice Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Savona Foodservice Limited is the “data controller”. This means that Savona Foodservice Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:
  1. name;
  2. contact Information such as email addresses and telephone numbers;
  3. IP address (automatically collected);
  4. web browser type and version (automatically collected);
  5. Previous searches;
  6. Previous orders;
  7. Previous web pages used on our website;
  8. Clicks on links; in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:
  1. data is given to us by you; and
  2. data is collected automatically.

Data that is given to us by you

Savona will collect your Data in a number of ways, for example:
  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you enter a competition or promotion through a social media channel;
  4. when you elect to receive marketing communications from us;
  5. when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:
  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  1. internal record keeping;
  2. improvement of our products / services; in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  1. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  2. We may use your Data to show you Savona Foodservice Limited adverts and other content on other websites. If you do not want us to use your data to show you Savona Foodservice Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

We may share your Data with the following groups of people for the following reasons:
  1. our employees, agents and/or professional advisors – to enable us to correctly and appropriately manage your account and any orders with us;
  2. relevant authorities – to allow for appropriate information to be passed (for example tax information) to the relevant authorities; in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:
  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected]. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

We may share your Data with the following groups of people for the following reasons:
  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:
  1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase – the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  5. Right to data portability – the right to request that we move, copy or transfer your Data.
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
    1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].
    2. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

We may share your Data with the following groups of people for the following reasons:
  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Savona Foodservice Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Savona Foodservice Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Savona Foodservice Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Savona Foodservice Limited by email at [email protected].

    16 October 2019

Trading Terms & Conditions

These terms and conditions (“Conditions”) explain how we, Savona Foodservice Ltd (“Savona”), supply goods to you, our customers. Before you place an order, please read these Conditions. Our current Conditions are available on our website at [https://www.savona.co.uk/policies-terms/]. You will be bound by these Conditions when you make an order with Savona. 1 How do these Conditions work and how is an order accepted? These Conditions, together with each order, form a contract between you and Savona (the “Contract”). These Conditions override any previously issued terms and conditions, and no terms or conditions in any other document form part of the Contract. These Conditions can only be varied if we both sign a written variation. Each order by you is an offer to purchase goods subject to these Conditions. If we are unable to accept an order, we will notify you as soon as we can. We may accept or reject an order at our discretion. Your order will not be accepted, and we will have no binding obligation to supply any goods, until we either notify you in writing that we accept, or we dispatch the goods (whichever is earlier). 2 How is the price fixed and what are the payment terms? The price of goods will be stated on the invoice and is fixed on the day that we accept the order. Any goods subject to VAT are quoted exclusive of VAT (VAT number GB 194 3162 58). We shall invoice you for the goods when they are delivered. If the goods are delivered in part, you will only be invoiced for the goods that have been delivered. All invoices must be paid in full, without deduction, in cleared funds to the bank account nominated by Savona. If you have a credit account, you must pay all invoices in accordance with your credit terms. Savona may vary your credit limits from time to time at its absolute discretion. If you exceed your credit limit (if any) or fail to make payment in accordance with these Conditions, Savona may suspend or terminate your credit account and interest shall apply to the order as below. If you do not have a credit account, all invoices must be paid on or prior to delivery. If you wish to have a credit account, you must notify us in writing. We will then carry out a credit check on you and set a credit limit. Where sums due under these Conditions are not paid in full by the due date, we may, without limiting its other rights, charge interest on those sums at 5% a month above the applicable Bank of England base rate. Interest will accrue daily and apply from the due date for payment until the full payment amount is cleared. 3 What are the delivery terms? The goods are deemed delivered when the goods have been fully unloaded at the location set out in the order. Savona may deliver the goods in instalments. If you fail to accept delivery of the goods at the location specified, you will be liable to pay all costs and expenses that Savona incurs as a result. Any delay or defect in an instalment of an order does not entitle you to cancel any other instalment of the order. While we will do our best to meet the delivery date(s) specified in the order, such dates are indicative only. You must check the goods delivered in the order in the presence of the driver. Claims for shortages or damage must be dealt with at the time of delivery with the driver. You must notify any claims to us on the day of delivery. We cannot accept any claims if this procedure is not complied with. 4 When does ownership of the goods transfer? Risk of the goods shall remain with Savona until such time as the goods have been delivered in accordance with the above delivery section 3. Title to the goods shall remain with Savona until the relevant invoice for the goods has been paid in accordance with the above payment section 2. If, at any time before title to the goods has passed to you, we reasonably believe that you are likely to suffer an Insolvency Event, we may: a) require you, at your expense, to redeliver the goods to us; and b) if you fail to do so promptly, enter any premises where the goods are stored and repossess them. 5 What happens if the quality of the goods is unsatisfactory? We warrant that the goods we offer for sale are of the nature, substance and quality described, and are of satisfactory quality within the meaning of the Sale of Goods Act 1979 (the “Act”). As your sole and exclusive remedy, we will, at our option, replace, or refund any goods that do not comply with the Act, provided that you: (1) inform the driver at the time of delivery if the defect is visible from your inspection, or in the case of non-visible defects, inform Savona within three days from the date on which you became aware (or should reasonably have become aware) of the defect; (2) give Savona sufficient information regarding the defects and a reasonable opportunity to examine the defective goods; and (3) facilitate our timely collection of goods. These Conditions will apply to any goods that are replaced, with effect from the date of delivery of the replaced goods. We will not be liable for any goods that fail to comply with our warranty under this section where: (1) you make any further use of such goods after giving a notice of such defect; (2) the defect arises because you failed to follow instructions (either from Savona or as set out on the goods) regarding storage of the goods or (if there are none) good practice; or (3) such failure has a cause that could be expected to arise from normal use of the goods. Except as set out in this section 5, we will have no liability to you in respect of the goods’ failure to comply with this section, or otherwise under this Contract, and all warranties and conditions (including the conditions implied by ss13–15 of the Act), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law. 6 What are the liability terms? Whilst every care has been taken to ensure that nutritional, allergenic and dietary information is correct, this data has been supplied by the respective brand owners and we are not responsible for the accuracy or completeness of this data. The information is provided in good faith but is for general information purposes only. To ensure that you have the most up-to-date information, please check the product label on delivery and contact the relevant brand owner with any queries or for further information. Neither we nor you shall have any liability under or be deemed to be in breach of the Contract if either of us cannot perform our obligations because of an event beyond our reasonable control (a “Force Majeure event”). If a party cannot perform the Contract because of a Force Majeure event, they must promptly notify the other party in writing. Subject to the paragraph below, Savona’s total liability is as set out in section 5. We shall not be liable to you for any of the following (whether direct or indirect): (1) loss of profit; (2) loss of revenue; (3) loss of business or business opportunity; (4) any indirect or consequential loss arising under or in connection with the Contract; (5) harm to reputation or loss of goodwill; and/or (6) wasted expenditure. This Contract does not limit our or your liability for of any losses which cannot be excluded or limited by English Law. 7 How can the Contract be terminated? The Contract will terminate following the completion of each order and payment of the relevant invoices. We may suspend supply, or delivery, or terminate the Contract at any time by notifying you in writing if your financial position deteriorates to such an extent that, in our opinion, you will be unable to adequately fulfil your obligations under the Contract (an “Insolvency Event”). If you become aware that an Insolvency Event has occurred, you must immediately notify Savona in writing. Termination or expiry of the Contract shall not affect any rights we have accrued up to the date of termination. Upon termination of any Contract, you must immediately make any payments you owe to us (even if they are not yet due for payment) and we will be under no further obligation to supply goods to you. 8 Is there any other small print I should be aware of? Notice: You must send any notice under these Conditions in writing, signed (except for notices sent by email), to the address that we give you. Entire agreement: The Contract makes up the entire agreement between us and you and supersedes all previous spoken or written agreements, understandings and arrangements between us both. Neither we or you have any claim for innocent or negligent misrepresentation on the basis of any statement in the Contract. Nothing in these Conditions limits or excludes any liability for fraud. Variation: No variation of the Contract is valid or effective unless it is in writing, refers to the Contract and these Conditions and is correctly signed by, or on behalf of, each party. Costs: You shall pay your own costs and expenses incurred in connection with the negotiation, preparation, signature, and performance of the Contract (and any documents referred to in it). Third party rights: Except as expressly provided below, a person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of the Contract. Any affiliate of Savona shall be entitled under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of the Contract. Governing law and Jurisdiction: The Contract, and any dispute or claim arising in connection with it, shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in connection with the Contract (including non-contractual disputes or claims). Authority: By placing an order, I confirm that I have authority to do so, and accept these Conditions on behalf of the Customer. The customer shall reimburse Savona on demand for any loss, liability or expense of any nature whatsoever incurred or suffered by Savona arising from any breach of these Conditions.

Licences

Erudus Software information: Erudus icons and icon font are licensed under the MIT License: https://opensource.org/licenses/mit-license.html – Copyright 2017 Erudus Limited. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. The software is provided “as is”, without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose and noninfringement. in no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from, out of or in connection with the software or the use or other dealings in the software.

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