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Privacy Policy and Terms & Conditions

This privacy policy applies between you, the User of this Website and Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona, the owner and provider of this Website. Savona takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: savona.co.uk/terms.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
    DataCollectively all information that you submit to Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
    Cookiesa small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
    Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
    GDPRGDPR the General Data Protection Regulation (EU) 2016/679;
    Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona, we or usIlfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona, companies incorporated in England and Wales with registration numbers 1039634 and 4764681 whose registered offices are at Units 11-12 Oxonian Park, Langford Locks, Kidlington, OX5 1FP and Mullacott Industrial Estate, Ilfracombe, North Devon, EX34 8PL respectively;
    UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
    User or youany third party that accesses the Website and is not either (i) employed by Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona and accessing the Website in connection with the provision of such services; and
    Websitethe website that you are currently using, savona.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  2. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. "including" is understood to mean "including without limitation";
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona is the "data controller". This means that Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

  1. name;
  2. contact Information such as email addresses and telephone numbers;
  3. IP address (automatically collected);
  4. web browser type and version (automatically collected);
  5. Previous searches;
  6. Previous orders;
  7. Previous web pages used on our website;
  8. Clicks on links;
    in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

  1. data is given to us by you; and
  2. data is collected automatically.

Data that is given to us by you

Savona will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you enter a competition or promotion through a social media channel;
  4. when you elect to receive marketing communications from us;
  5. when you use our services;
    in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;
  2. improvement of our products / services;
    in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

  1. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  2. We may use your Data to show you Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona adverts and other content on other websites. If you do not want us to use your data to show you Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  1. our employees, agents and/or professional advisors - to enable us to correctly and appropriately manage your account and any orders with us;
  2. relevant authorities - to allow for appropriate information to be passed (for example tax information) to the relevant authorities;
    in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: privacy@savona.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

We may share your Data with the following groups of people for the following reasons:

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase - the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  5. Right to data portability - the right to request that we move, copy or transfer your Data.
  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
    1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: privacy@savona.co.uk.
    2. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Changes of business ownership and control

  1. Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Changes of business ownership and control

  1. This Website may place and access certain Cookies on your computer. Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona uses Cookies to improve your experience of using the Website and to improve our range of products. Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:
    Type of CookiePurpose
    Strictly necessary cookiesThese are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
    Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    Functionality cookiesThese are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    Targeting cookiesThese cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  5. You can find a list of Cookies that we use in the Cookies Schedule.
  6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  7. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Ilfracombe Wholesale Grocers Limited trading as Savona Foodservice South West and Savona Provisions Limited trading as Savona by email at privacy@savona.co.uk.

    16 October 2019

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up-to-date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

These help make our website usable by enabling basic functions like page navigation and access to your lists, personal pricing, order history etc. These cookies are essential to provide you with services available through our website and the website cannot function properly without them. We use the following strictly necessary cookies:

Description of CookiePurpose
sid, tk, tmm, ASelctSession cookies that enable you to stay logged in to your account, to place items in your basket, to see personalised pricing and to place orders.
search_keySearch cookies that enable you to search for products within specific major product categories and to ensure searches can be linked to provide correct results.
fltrFilter definition cookies that enable you to narrow down product lists based on your selections of brands, dietary requirements and other facets of product information.
purecookieCookie to prevent asking more than once if you agree to the use of cookies by the site, to comply with European Law

Preferences

These enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. These cookies are used to provide you with a more personalized experience on our website and to remember choices you make when you use our website. We use the following analytical/performance cookies:

Description of CookiePurpose
bcThis enables us to remember your online ordering Business Code when you come back to the website so that you need only re-enter your username and password. You may not be able to login properly on some mobile devices unless this information is automatically completed.
referrerCookie that directs you back to the page you navigated to initially, after successfully signing in

Analytics

These cookies are used to collect information to analyse the traffic to our website and how customers are using our website. For example, these cookies may record things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you. We use the following analytical and performance cookies:

Description of CookiePurpose
_ga, _gid, _gat_*Google Analytics cookies that enable us to learn more about how and when customers use our website and which devices they use to access it. Google may also use this information, but we do not have any control of that use. We may also use this data to ensure the website runs as quickly as possible for you.

Targeting

These cookies are used to show personalised promotions and advertising that is likely to be of interest to your business based on your purchasing and browsing habits. These cookies may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites. Without these targeting or advertising cookies, you will still see adverts in exactly the same places on our website but they will not be relevant to you. We use the following targeting cookies:

Description of CookiePurpose
NoneAt this time our promotions and advertising do not operate using cookies.

Trading Terms & Conditions

All items contained within our product list are subject to market fluctuations, and therefore product availability, sizes or prices may change from time to time. There may be a split case surcharge for any products where the case may be split. Prices subject to VAT where applicable.

At time of uploading to our website, product names, codes and pricing are correct. Whilst every care has been taken to ensure the additional nutritional and dietary information is correct, the Dietary Data has been supplied by the respective brand owners and we are not responsible for the accuracy or completeness of this data. The information is provided in good faith but is for general information purposes only. To ensure that you have the most up-to-date information please check the product label on delivery.

After placing an order on our website you will receive an order confirmation email if your registered email address is correct. The order confirmation lists estimated prices and is not an invoice. For items sold by weight, the exact price may vary depending on the weight of items supplied. All items are subject to stock availability and price fluctuations. Your invoice will accurately record these variances.

Goods will be supplied on a ‘cash on delivery’ basis unless credit facilities have been arranged. Credit facilities and monthly accounts are available subject to satisfactory detail and references being provided. These facilities may be withdrawn if settlements are made outside our terms. Accounts become overdue on the 14th day of the month following deliveries. Further orders may be refused if accounts become overdue. Interest may be charged if accounts are not settled when due. A charge will be made for any cheques returned to us due to unavailable funds.

Goods must be checked at the time of delivery and we regret that we will not be able to accept claims for credit for shortages or damages notified after delivery. We regret that we cannot accept requests for collections of chilled and frozen due to HACCP controls.

In the event of any item found to be of an unsatisfactory nature, substance or quality, we must be notified immediately with details of delivery date, product and reason for return. Drivers cannot accept returns without the appropriate documentation. Both the contents and packaging must be returned. Credit will only be raised after inspection at our premises. Credit will not be issued if goods have passed their “best before” date, have been incorrectly stored or have become contaminated by other products.

Last minute deliveries will be conducted wherever possible and may carry a charge.

Savona retains title of goods until paid for in full.

Errors and omissions excepted.

Licences

Erudus Software information: Erudus icons and icon font are licensed under the MIT License: https://opensource.org/licenses/mit-license.html - Copyright 2017 Erudus Limited. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. The software is provided “as is”, without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose and noninfringement. in no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from, out of or in connection with the software or the use or other dealings in the software.

© Copyright 2020 Savona Provisions Ltd. All rights reserved.